Privacy Policy of Shree Ram Enterprise
Shree Ram Enterprise operates the Website Shree Ram Enterprise equipment.in, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, Shree Ram Enterprise equipment.in website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analysing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us
RETURN, EXCHANGE, CANCELLATION AND REFUND POLICY
We will refund you the full amount or provide free of cost replacement of the product within Seven (7) days after the product has been delivered, in case you have;
1.changed your mind to buy the item(s) you have ordered or;
2.received item(s) in poor, damaged or mutilated condition or;
3.received an item(s) that is different from the item(s) that you have ordered with us;
- In order to get full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (7) days from date of receipt of items(s) at your end.
- All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.
- Original shipping cost will be deducted from the refund amount.
- If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our sales/support team and inform them at the earliest possible.
- In case you have cancelled an order, which has already been handed over to the courier company from our end, they will still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 3-4 working days.
- The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.
- Warranty: The products sold are covered under manufacturer’s warranty for 1 year. In case you find that the product is not working properly, after you have opened the box, we will replace or exchange the product to your satisfaction, without any questions asked within Seven (7) days. The faulty product/part has to returned back to us for replacement/repair. Transformers, Chargers and adaptors are not included in warranty.
Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tempered with, please do not take the delivery of the product. Call or email our sales support immediately.
Shipping Policy of Shree Ram Enterprise
We ship only in India. Products ordered through website for delivery within India are shipped through our courier partners if the delivery service to the destination is available. In absence of courier service to the desired location, the products are shipped through Indian Postal Service (Speed Post).
Standard shipping is usually 7 working days for orders within India, but usually faster. If your order doesn’t reach out to you in time, you may contact us at leads@sremhe.com
Shree Ram Enterprise is not responsible for service transit time. Delivery time to the end user is subject to factors beyond our control (“Force Majeure Event”) including unexpected travel days from our courier partners and transporters due to weather conditions and strikes.
Transit times are provided by the carrier Courier Services and may vary with package origin and destination particularly during peak periods. All shipping costs are determined by the weight or volume of items (whichever is applicable) purchased, the method of shipping chosen, and the destination address.
If you have any questions regarding shipping, please email us at leads@sremhe.com. An email notification will be sent with Tracking Numbers.